Dr. Harleys is committed to delivering high-quality products and ensuring customer satisfaction.
1. How can I track my order?
Once your order is placed, you will receive an order confirmation along with tracking details via SMS or email. You can use the provided tracking link to monitor your shipment.
If you need further assistance, please contact our customer support team at 0314-4999892 or email info@drharleys.com.pk
2. Order verification process
After placing an order on our website, you will receive an automated SMS containing an order verification link.
Please click the link to confirm your order.
If the link does not work or you face any issues, you may contact our customer support team for manual verification.
3. Exchange, return & refund policy
Products purchased from drharleys.com.pk may be returned within 10 days of purchase, provided the product is unused, unopened, and in its original packaging.
If the product packaging has been opened and you are not satisfied, please contact our customer support team. Our representative will guide you based on the nature of the concern.
You may choose one of the following return options:
Self Return :
You may send the product back to our designated return address. Once the product is received and inspected, the refund will be processed to your bank account, EasyPaisa, or JazzCash.
If you believe the product has been damaged or tampered with, please retain the product and its original packaging and contact our support team immediately for further instructions.
4. Products purchased from other sellers
If you purchased Dr. Harleys products from a third-party website or retail store, please follow the return and refund policy of that platform or retailer.
5. Refund processing time
Approved refunds are typically processed within 7–10 working days after the returned product has been received and inspected.